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FAQ2021-10-27T02:01:12+00:00

FAQ

Do you offer same-day and one-night stays?2021-09-15T23:32:38+00:00

Yes, based on current bookings. Please give us a call at 276-525-5652 and we can check availability.

What are your Covid protocols?2021-07-21T17:42:01+00:00

In addition to thorough cleanings per CDC guidelines:

Contactless service: self check-in and self check-out, unique door codes for property and guestroom access.

Each room has its own independent HVAC unit.

We are not servicing/entering guestrooms during stays.

What are your cancellation policies?2021-07-19T20:57:42+00:00

We are a small business and appreciate you letting us know as soon as you might need to adjust your booking.

If the booking is cancelled fewer than 7 days before 4pm check-in day then a charge equal to 50% of the stay will be made. If the booking is cancelled fewer than 2 days before 4pm check-in day then a charge equal to the full booking amount will be made. In the event of a no-show or booking reduction (after arrival date) the full cost of the booking is charged.

Please note:

Different cancellation policies may apply when reservation was made via a 3rd party booking service (e.g. Booking.com, Airbnb, Expedia, etc.). Those bookings must be cancelled through the applicable provider, and cannot be cancelled through us.

For group bookings (of more than 3 rooms) different policies may apply. Please check with us directly.

What are your check-in and check-out times? Can I check in early?2021-10-01T15:09:01+00:00

Our standard check-in time is 4pm and check-out time is 11am.

We offer early check-in and late check-out for a fee.

Please note that we are a small property and our cleaning team is working extra hard these days — thanks for your patience.

Do you allow pets?2021-07-20T16:30:18+00:00

We do not allow pets but are happy to refer you to reputable and friendly pet boarding facilities in the area.

What amenities are included in the rooms?2021-10-01T15:08:02+00:00

Luxury linens, including sheets and towels, are included in each room. Full kitchens include cooking essentials and plateware. Don’t worry — we’ve made sure each room has wine glasses and corkscrew!

Please bring your own toiletries.

Do you offer group bookings, full-property rentals, corporate retreats, and/or special events?2021-07-19T21:00:55+00:00

We would love to host your group! Please visit our group bookings page for additional information and to complete a short form so that we can better assist you with your needs.

Brinkwaters-Icon-Mtn

COME STAY & PLAY

Where recreation meets relaxation.

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